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The Dubai Forum for Government Best Practices concludes on a high-note


The Dubai Forum for Government Best Practices concluded yesterday with the signing of a new memorandum of understanding (MoU) and a roster of local and international speakers and interactive workshops. The two-day event, which is held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, is organized by the Dubai Government Excellence Program and is an incubator for many of the ideas that have shaped the Government of Dubai.

In a first for the forum, three memoranda of understanding (MoU) were signed at the two-day event. The Dubai Government Excellence Program entered a strategic partnership with Dubai Quality Group today, a like-minded partner that evaluates international best practices and encourages their adoption. The MoU was signed by Dr. Ahmed Al Nusseirat, General Coordinator at Dubai Government Excellence Program, and Fatima Buti Al Mheiri, chairman of Dubai Quality Group. The two government bodies hope to facilitate communication and jumpstart joint initiatives that will elevate productivity, creativity and efficiency in the Government of Dubai.

The Dubai Government Excellence Program and Dubai Quality Group are both charged with driving productivity and performance across public and private sectors Dubai. The new strategic partnership will better facilitate the exchange of knowledge between the two entities, consolidating their training programs and facilitating the exchange of the methodologies they each use to assess global best practices and arbitrate committees.

The Dubai Quality Group announced that it will spearhead the launch of the first joint training program between the two entities, the Smart Training Program for the Private Sector of Dubai. In addition to training sessions, the Dubai Government Excellence Program and Dubai Quality Group will also organize workshops, seminars and conferences. 

Commenting on the forum, Mr. Hazza Khalfan Al Nuaimi, said: “Over the last two days, the Dubai Forum for Government Best Practices has been extremely well attended and well received. More than 2,000 government officials and administrators have attended, and to me, this is evidence that the forum is succeeding in spreading its values of excellence and innovation in government work. That the forum continues to draw so many people underscores the important role it plays in supporting the development plans of government agencies within Dubai.”

Mr. Al Nuaimi added: “The forum has been a platform for distinguished speakers to share their stories, and for those interested in excellence to benefit from them.”

Ms. Hamdah Hassan, Project Manager at the Dubai Government Excellence Program, said that the forum provides a range of creative ideas every year, and continues to demonstrate Dubai’s ability to reach the highest levels of excellence in all aspects of government work.

“We are not surprised by the large number of participants at the 10th Dubai Forum. The Dubai Forum for Government Best Practices has always been an incubator for many of the ideas that have shaped the Government of Dubai. This year’s forum continued to encourage all employees to perform at their best and deliver innovation and inspiration at work.”

“The new activities that we have launched this year attracted more participants than ever before, and established the forum as a platform for leadership and innovation. The most important of these new ideas is Dubai Innovates, a new contest that encourages outstanding employees to rethink the status quo.”

H.E. Ohood Al Roumi, Minister of State for Health and Quality of Life, delivered a talk entitled, "An Inspirational Government That Makes the Future and Makes People Happy", a nod to the theme of the forum and her area of expertise.

HE Saeed Mohammed Al Tayer, Managing Director and Chief Executive Officer of Dubai Electricity and Water Authority (DEWA), hosted the session entitled "The Leading Government Entity" in which he discussed the authority’s track record of innovations. DEWA has won the Dubai Government Excellence Program Award in Government Performance for four consecutive years, and was honored at the twentieth session of the award ceremony in April. DEWA was recognized for achieving global standards in excellence and performance in its specialty, particularly in regards to access, human resources and management, and the optimal utilization of technical assets.

Engr. Abdul Mohsen Ibrhaim Abdulrahman Younis, Executive Director of the Roads and Transport Authority (RTA), Mohammed Ali Rashid Lootah Executive Director of Commercial Control and Consumer Protection Sector, Department of Economic Development, Sultan Al Akraf, Director of Real Estate Registration Department at Dubai Land Department, Al Mazrouei, Director of Project Delivery at Dubai Aerospace Engineering Foundation.

The forum agenda’s included parallel sessions and parallel lectures by government agencies that have won the Dubai Government Excellence Program Award. Mohammed Abdulrahman, Director of Strategy and Outlook at Dubai Courts, led a session reviewing the efforts that the Courts have taken to achieve institutional happiness. He specifically detailed the Judicial Motivation Program and the Management Stimulus Program, and discussed their impact on competitiveness and the efficiency of judicial processes.

Eng. Ahmed Mahboub, Director of Customer Service at RTA delivered a workshop on the keys to customer satisfaction and reviewed the authority’s goal of balancing the expansion of customer service with enhancing the efficiency of services through the application of best practices.

Parallel lectures were also led by DEWA, the event’s main sponsor, Dubai Police General Command and the General Directorate of Residency and Foreign Affairs in Dubai. DEWA’s Eng. Marwan Bin Haidar, Vice President, Innovation and Future, reviewed DEWA’s approaches to innovation and creativity and how the authority delivers the latest technology-based services, including artificial intelligence and robotics, customer happiness in Ibn Battuta Mall and Smart applications. He also pointed out what the authority has achieved as a result of their innovation strategies and the patents that they have filed.

Khalid Al-Bulwaqi, Deputy Assistant Director General for Financial Resources and Services at the General Directorate of Residency and Foreign Affairs Dubai, reviewed the directorate’s approach to enabling People of Determination to work seamlessly, including training employees on best practices and Dubai’s directives.

Houssam Juma Mohammed at Dubai Customs provided an overview of his customs experience in another session.

During his lecture, Mr. Mohammed said: “Dubai is the preferred site of trade because of its efficient and smart customs procedure, and this has resulted in Dubai’s status as a leading customs authority. It is the responsibility of Dubai Customs to maintain and elevate this reputation. One of the ways we do this is by providing multiple, smart service channels that contribute to customer satisfaction. In line with the strategy of sustainable development, Dubai Customs has developed several intelligent channels and 97% of its processes are now handled electronically.”


The Dubai Forum for Government Best Practices also included four workshops to build the capacities of attendees: Marwan Al Nimer, Director of Customer Account Management at LinkedIn ran a session entitled, “Building your brand,” and Amer Al Sayegh, Project Manager at Mohammed bin Rashid Space Center and the National Space Program delivered a hands-on-session. Additionally, the forum concluded with a workshop on how to promote innovation through the arts, led by Emirati artist Farah Al-Fadah, and event dubbed “Inspiration Café”, an interactive session based on concepts that stimulate inspiration and lead to more forward-looking proposals. Led by Development Consultant Wasfi Al-Rousan, the session combined a set of tools and well known concepts to induce sparks of creativity.