The Department of Economic Development (DED) was initiated with a mission to contribute to economic planning and business sector regulation by recommending policies and preparing development programmes and projects by developing the best resources possible.

The three goals of the Department of Economic Department are:

1. Contributing to achieve Dubai Government’s vision and developing the different economic sectors.
2. Prepare a competitive investment environment to attract local and foreign investment and organizing the business sector according to best practices.
3. Provide the best human, financial and technical resource and supportive environment for creativity and excellence.

Law No. 13 of 2011 states that the Department of Economic Development will be the body responsible for the regulation of economic activity for all businesses outside the freezones. DED's responsibilities include licensing, classification of economic activity permitted within Dubai, issuing trade permits for marketing activities and setting business work hours. The law also establishes a one-window system with a single portal managed by DED for issuing licenses to businesses and dealing with investors.

The DED portal is a continuation of the department's endeavors to provide the best possible service and customer satisfaction at all times. For those interested in obtaining further details about Dubai economy, the portal has provided latest data for socio-economic indicators. Its eServices including checking the status of your transactions, cost estimates for trade licenses, cost of renewal of trade license and general enquiries.

The vision of the Dubai Department of Finance (DoF) is based on the sound management of public finance with the aim of ensuring equilibrium among the emirate’s many economic and strategic objectives while supporting its economic route in order to maintain its lead in all fields and allocate resources. This is as per the Dubai Strategic Plan in order to carry out financial operations effectively and efficiently.

The DoF is tasked with improving fiscal discipline through planning and controlling government revenues and expenditures and preparing the full set of Dubai Government’s consolidated financial reports that meet the world’s best practices and increase fiscal transparency. Other tasks include providing training programmes to improve the management of public finances and expenditures.

The DoF also supports the Dubai Financial Support Fund (Support Fund), one of the most important initiatives in this field. The Support Fund provides financial liquidity to the government and government-related entities undertaking projects of strategic importance within Dubai that contribute towards the overall economic development of the emirate in line with the standards and controls approved by the Supreme Financial Policy Committee (Supreme Committee), which exercises full supervision of the fund.

The Department of Tourism & Commerce Marketing (DTCM)’s mission is “to position Dubai as the leading tourism destination and commercial hub in the world.”

DTCM is the principal authority for the planning, supervision and development of the tourism sector in the emirate. As part of its marketing role, the DTCM plans and implements an integrated programme of international promotions and publicity activities. This programme includes exhibition participation, marketing visits, presentations and road shows, familiarization and assisted visits, advertising brochure production and distribution, media relations and enquiry information services.

In addition to its head office in Dubai, the DTCM has 18 overseas offices. They are located in New York, London, Paris, Frankfurt, Stockholm, Milan, Moscow, Sydney, Johannesburg, Mumbai, Beijing, Hong Kong, Tokyo, Jeddah, Riyadh & Berne.

Previously, tourism and hospitality were not traditionally the first-choice for young nationals looking to embark on a career. However, DTCM’s Emiratisation drive has underlined the opportunities that the tourism sector offers to young and qualified UAE nationals and plays a significant role to ensure that a vibrant Emiratisation deployment is achieved.

Established in 1965, Dubai Chamber of Commerce and Industry (Dubai Chamber) is an indispensable source of competitive advantage for the business community in Dubai as it provides maximum support and assistance for furthering the business climate in the region, in line with its mission.

Currently, Dubai Chamber has around 108,000 members. It has formed 19 business groups representing various sectors and has initiated the Dubai Business Women Council.

In line with its new identity, vision and mission, Dubai Chamber has relaunched its website that not only complements Dubai Chamber’s strategy but also the Dubai Strategic Plan 2015. The refurbished website is a browser’s delight, an easy tool for all members and visitors who will find the portal user-friendly. Its newest features, supported by its interesting layout, make the website an indispensable source of information for the business community who can obtain the needed data about Dubai Chamber’s services at the click of a mouse.

Dubai Customs was established more than one hundred years ago. The department is responsible for facilitating free trade in Dubai and helps secure the integrity of Dubai’s borders against smuggling attempts. Collecting customs revenues and administering trade measures are other major duties of Dubai Customs, which supports fair trade practices and ensures that international conventions and agreements are strictly followed by the trade community.

By virtue of its role,  Dubai Customs has grown to become “the Gateway to Dubai’s Prosperity”. It adopts a clear vision to be the leading customs administration in the world supporting legitimate trade. Dubai Customs has a mission to protect society and sustain economic development through compliance and facilitation.

Dubai Customs believes in integrating innovation and technology to keep pace with an ever-changing world. For that reason, an ambitious eTransformation strategy has been adopted aiming at delivering state-of-the-art services to customers. Not only was Dubai Customs able to get a head start on delivering electronic services, but it also had the honour of being the first government department to provide its clients with 100% smart services through smartphones.

Smart Dubai Government Establishment (also known as Smart Dubai Gov or SDG) is the technology arm of Smart Dubai, a city-wide initiative to transform Dubai into the world's smartest and happiest city.  Coming under the umbrella of the Smart Dubai Office (SDO), our vision is aligned with SDO which is to 'make Dubai the happiest city on Earth.' SDG officially directs and supervises the implementation of electronic and smart transformation in Dubai Government.

Our mission is to 'deliver world-class smart services and infrastructure to create happiness'. Our visionary leader HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai equates technology to a building block towards an extraordinary quality of life; so technology is not our end goal. Together with our partners in Smart Dubai, we are moving forward on our journey to create sustained citizen, resident and visitor happiness.

As part of our mandate, SDG is entrusted with many tasks and powers including: proposing the general strategy of the smart government; overseeing smart transformation processes at the level of government entities; reviewing government entities' plans and budgets related to smart transformation, IT, smart services and infrastructure; and proposing the legislation necessary for easing the smart transformation process.

SDG has been pioneering smart city solutions from the year 2000, when it was launched under the name of Dubai eGovernment. HH Sheikh Mohammed Bin Rashid Al Maktoum, changed the name to Dubai Smart Government Department in June 2013 in line with his initiative to transform to an era of smart government. In November 2015, HH Sheikh Mohammed issued another law making us an establishment and a further rebranding in March 2016 resulted in our new brand identity and logo.

SDG is led by H.E Wesam Al Abbas Lootah, CEO of SDG. The entire team of SDG is working towards fulfilling the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum, in his capacity as Ruler of Dubai, to transform Dubai into the world's smartest and happiest city.

The Dubai Government Human Resources Department’s vision is based on establishing a distinguished and leading national role for the management, development and governance of human resources for the government sector. Its mission lies in developing and implementing an integrated strategy for government human resources, setting up governance frameworks and updating human resources systems and practices in public institutions.

The department, which was established under Decree no. 31 of 2009 issued by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, is tasked with directing the efforts for updating government human resources and ensuring coherence between human resources programmes and initiatives and the emirate’s strategic objectives and priorities in line with Dubai Strategic Plan 2015. Its work involves management and support of human resources at the strategic level by developing the legal and organizational structure of government human resources, updating human resources practices and leading and planning the processes of building national capabilities.

Dubai Municipality provides municipal services to a diverse population in Dubai. Its work includes urban planning and supervision of construction, environmental protection and improvement, conservation of public parks, regulating and ensuring international quality standards in construction and building materials, food & consumable items, professional services in laboratory certification and accreditation.

Dubai Municipality began with 3 employees operating from a single room in the early 50’s.The Municipality has kept up its steady growth since its inception and now has more than 15,000 staff working in 32 organizational units to become the major driving force behind the development process of Dubai City as a whole and has already delivered a year ahead of schedule on its promise to migrate 90% of its 512 unique services into eServices.

The Municipality has the vision of "creating an excellent city that provides the essence of success and comfort of living." Dubai Municipality is also instrumental in maintaining the architectural heritage of the emirate through many projects that aimed at reviving and maintaining cultural landmarks of Dubai. Dubai Municipality was the proud winner of the 2006 Public Services Award from the United Nations. It has also won many regional awards including the Arab eContent 2005 Award.

The Financial Audit Department (FAD) is the supreme audit institution of Dubai and was established by the law No (1) of 1995 issued by His Highness the Ruler of Dubai on 29 January 1995, mended by the Law No (5) of 2000. Subsequent amendment by Law No.(3) of 2007 made FAD further independent, by empowering a direct reporting channel to His Highness the Ruler of Dubai.

The audit jurisdiction of FAD covers all government departments, public corporations, companies in which the Government shareholding is above 25%, organizations for which the Government provides a financial subsidy, and/or any other body where an audit is commissioned by His Highness the Ruler of Dubai.

The FAD conducts regular financial audits, information systems audits and performance audits for ascertaining the extent of legality, adequacy of financial prudency and management of financial operations. The objectives include reviewing of efficiency, effectiveness and economy in planning, directing, execution, controlling and monitoring of operations.

The FAD's vision is 'looking forward for more transparency, objectivity and integrity in managing public funds.' The FAD's mission is 'cooperation with the auditees to ascertain legality, adequacy and correct calculation with sound management of public funds and achieving the highest level of performance.'

The Department of Islamic Affairs and Charitable Activities (IACAD) was established in 1969 by the late ruler of Dubai HH Sheikh Rashid bin Saeed Al Maktoum. IACAD seeks to be the first in the field of offering religious and charitable guidance and values honesty, devotion, perfection, transparency and creativity.

IACAD’s main role is to spread Islamic culture and develop religious awareness in the region. IACAD supervises the printing of the Holy Quran, religious book and other multimedia. It also provides fatwa guidance, organizes Haj & Umrah trips to Mecca, translates religious books and issues licenses for Islamic religious teachers. IACAD also cares for mosques and supervises their management by coordinating with Awqaf and Minors Affairs Department.

The IACAD website has some invaluable eServices including providing online religious enquiries (fatwa guidance), guidance for new Muslims, listing of all mosques in Dubai, prayer times, religious holidays and accreditation for registered charitable organizations in Dubai.

Dubai Land Department (DLD) was found in May 1960 to establish the most prominent real estate sector in the Middle East and in the world.

DLD provides outstanding services to all its customers whilst developing the necessary legislation to propel the real estate sector in Dubai, organizing and promoting real estate investment, and spreading industry knowledge. DLD seeks regional and worldwide innovation in real estate with the aid of its active organizations that include: Real Estate Regulatory Agency, the regulatory arm, Real Estate Investment Management & Promotion Center, the investment arm, Dubai Real Estate Institute, the educational arm, and Rental Dispute Center, the judicial arm.

Dubai Land Department in a Nutshell:

Dubai Land Department (DLD) was formerly known in the 1950s as the Land Registry Department and was the first entity to handle properties and ownership affairs until HH Sheikh Rashid bin Saeed Al Maktoum - one of the founding fathers of the construction of the UAE and its Union rules - established the Land Affairs Commission granting it the authority to document and audit certificates, examine and map properties.

His Highness Sheikh Rashid bin Saeed Al Maktoum; a veteran and a man known for his expertise and his insightful policy, issued the Land and Property Department establishment papers in January 23, 1960, which turned out to be the founder of the most important real estate sector in the Middle East and in the world.

About Us:

Dubai Land Department falls under the Executive Council of Dubai’s umbrella, headed by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, and that endeavors to provide a range of real estate-related services, the most prominent of which are documenting property sale and purchase, issuing real estate ownership, organizing and promoting investment as well as spreading knowledge and culture pertaining to a well-trained and qualified national cadre in the real estate sector. The department strives to provide the best services to its clients and to facilitate customer’s transactions, a culture inspired by the competitive and productive vision set by the Emirates 2021 plan.

In 2013, His Highness Sheikh Mohammed bin Rashid Al Maktoum issued Law No. (7) 2013 defining the Dubai Land Department’s objectives as the government entity responsible for the registration, organization and promotion of real-estate investments in Dubai. The Law aims to provide an attractive environment for investment by implementing international standards, in order to enhance the development and growth of this vital sector given its prominent position to the local economy.

Dubai Land Department seeks to achieve the objectives of the Dubai Government’s strategy in the real-estate sector, improve land registration procedures according to the latest international systems and practices in the real-estate sector, aligned with a framework of strategic objectives to plan and develop an integrated strategy to enhance real-estate industry in Dubai. The strategy will also help to improve the sector’s control and monitoring competency, oversee and develop its leasing regulations, and encourage investments by establishing appropriate environments to promote the role of real-estate in Dubai’s comprehensive development plan.

Vision & Mission:

Dubai Land Department seeks to transform Dubai into the number one real estate destination in the world in terms of innovation, trust and happiness. Pursuant to this ambitious vision, DLD is providing an innovative and sustainable real estate environment that has turned Dubai into the happiest city through its smart services, which would provide open access to investors anytime, anywhere. DLD also employs all financial, human and professional resources to reach its strategic objectives. The department has made major tangible achievements to the real estate sector thanks to the development, promulgation and implementation of clear, transparent and integrated real estate laws that help to protect the rights of real estate investors, as well as those of all related parties.

Vision:

"To position Dubai as the world’s premier real estate destination and a byword for innovation, trust and happiness."

Mission: 

To create an innovative and sustainable real estate environment that will promote Dubai as the world’s happiest city through:

• Smart services
• Professional human and financial resources
• Integrated real estate legislation

Our Services: 

Real Estate Registration: 

The land registry system documents and retains land rights, and is composed of four sub-systems operating under one umbrella: Registry, the initial registry, trust accounts, and prove the rights of property owners.  The system aims to unify all systems and integration services within a single system, supported by the latest technology compatible with international standards.

Real Estate Regulation: 

The regulatory arm of the Land Department, where the department sets legislations to regulate the relationship between all contracting parties and organises the exchange process of properties. The department provides many services to clients in Dubai extending to its role in planning, organising and evaluating operations related to real estate licenses, and the organisation and development of real estate activities, as well as a commitment to monitor projects financially and technically, in order to protect investors.

Real Estate Investment Management & Promotion Center:

The investment arm that seeks to support national and international real estate investment companies, and develop the real estate investment environment and motivate traffic through the promotion of direct and long-term investments. Also plays an active role in promoting a stable and secure environment, while contributing to the building of a green economy to achieve sustainable development.

Dubai Real Estate Institute: 

The educational arm of the department that works to educate, train and raise awareness of the real estate market to investors, in order to increase their knowledge and raise the level of their performance. The Institute seeks to contribute to the development of the real estate sector and develop the skills of its workers in order to achieve sustainable development and raise awareness of the sector among all investors, owners and tenants, and to encourage citizens to increase their participation in real estate activities.

Dubai Rental Dispute Center: 

The new Rental Dispute Centre will employ new methods with flexible mechanisms characterized by speed and efficiency. They will facilitate greater accuracy, impartiality and transparency when dealing with settlement issues and matters relating to Dubai’s real estate market.

Emirates Real Estate Solutions

The technical arm of Dubai Land Department works to find solutions to the e-real estate market based on real estate expertise in the registration at DLD and RERA, and has made more than 300 transactions of the best organization practices in real estate regulation and registration. It was established in 2008 as part of a government initiative from Emaratech group companies to assist and facilitate the real estate business community.

The Protocol Department – Dubai manages and organizes local and international protocols for His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, Members of the Ruling Family, VIPs, and official visitors of the country in accordance with the highest international standards which reflect the image of Dubai and the cultural heritage of the UAE community.

The tasks of the department include:

• Executing protocol functions for His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family during their official visits locally and abroad.
• Organizing the official meetings of His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family.
• Supervising and coordinating with concerned parties to organize events under the patronage or in the presence of His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family.
• Organizing the visit schedule of official delegates visiting the UAE and securing all their protocol-related requirements.
• Acting as the liaison between His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family and the accredited diplomatic and consular corporations in UAE, in coordination with the Ministry of Foreign Affairs.
• Performing any other duties and functions assigned to the Department by the supreme leadership.

The official website of the Protocol Department includes a brief about the history and practices of protocol, the biography of H.H. The Ruler of Dubai, and the official photos of Their Highnesses along with their official positioning. The website also includes information about the UAE, Dubai, the UAE flag, and the national anthem in addition to the Diplomatic Directory in UAE and abroad, the Protocol Directory of UAE and GCC, and some e-services offered by the Department.

The Government of Dubai Legal Affairs Department was established as per Law No. (32) of 2008 as one of the Government Departments affiliated to His Highness The Ruler's Court, with a view to providing various legal services to the Government and Government entities in the Emirate of Dubai. This includes the  supervision of all legal matters involving the Government of Dubai and its entities, to keep pace with the progress achieved by the Emirate of Dubai in economic, social and developmental fields. The inspiring vision of the Legal Affairs Department is excellence in Government legal work and its mission is to enhance the level of legal services provided to those dealing with the Department, in line with international best practice.

In particular, the Department has the following duties and powers:

1. Legal Representation of Government Entities 
The Department receives and considers all complaints and claims lodged against Government Entities and aims to seek amicable settlement of these. It also represents the  Government and Government entities in claims and disputes before competent judicial entities, conciliation and arbitration centers and tribunals. 

2. Regulation of the Advocacy and Legal Consultancy Profession
The Department has the authority to regulate the advocacy and legal consultancy professions in the Emirate of Dubai. This includes, licensing of advocacy and legal consultancy firms to operate in the Emirate, registration of advocates and legal consultants on the roll (prepared and maintained  by the Department), qualifying and training advocates and legal consultants in all legal disciplines through training courses, programs and workshops. 

3. Support and Provision of Legal Services
To meet the needs of the Government and Government entities in the Emirate with regard to legal services, the Department is responsible for providing legal support, which includes:

• Reviewing all contracts and agreements to which the Government or Government entities are a party, and taking part in the negotiation of the terms and conditions stipulated in such contracts and agreements thus ensuring that the interests of the Government are best protected and in compliance with the legislation in force in the UAE.
• Assisting in the drafting of policies related to legislation and conducting comparative studies.
• Reviewing all constitutional documents of corporations and companies established by the Government, or by Government entities or to which they are a party.

DEWA provides vital electricity and water supply to customers across the emirate of Dubai. DEWA strives to provide the best possible customer services with reliable, clean and safe electricity and water.

Dubai Electricity and Water Authority (DEWA) was established in 1992 after the merger of Dubai Electric Company and the Dubai Water Department that had been operating independently since 1959.

Today DEWA employs a workforce of over 6000 employees who constantly endeavour to see that both the quantity and quality of services provided are of the highest standards in consistency and reliability. In line with its vision and keeping in pace with developments in technology, DEWA is among the first batch of local authorities to become completely eEnabled and its website reflects the ongoing efforts to communicate effectively with its customers and to provide eGovernment services and up-to-date information for online users.

The Community Development Authority is responsible for setting up and developing frameworks for social development in Dubai. It aims to attain the goals of the Dubai Strategic Plan 2015 and will, in cooperation with concerned bodies, raise the levels of social development in Dubai and enhance the role of nationals in society.

The CDA also undertakes to develop the basic structure necessary for its functioning, through setting up of necessary policies, restraints and standards pertaining to social services providers. Moreover, the CDA aspires to empower Dubai society members and residents, enable them to participate positively in the social development and provide them with a variety of social services.

Established in 2007, Dubai Civil Aviation Authority (DCAA) undertakes the development of the air industry in Dubai and oversees all aviation related activities. DCAA’s key tasks include securing of aero-political rights for Dubai’s national carriers and negotiation of air service agreements. Its scope covers all air transport and related activities such as sales and leisure travel, cargo, logistics and maintenance services.

DCAA's vision is to support Dubai to become the global aviation capital, contributing to the prosperity and growth of Dubai.

The DCAA includes four departments: namely, Air Transport and International Affairs Department, Standards and Regulations Department, Aviation Security and Accident Investigation Department and Corporate Support Department.

Some of its objectives include defining general policy for civil aviation in Dubai, follow up the implementation of agreements regulating air transport services,  authorizing foreign air operators, applying environmental protection policies, and supervising consumer protection legislation in the civil aviation sector.

Dubai Culture was launched in March 2008 by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President of the UAE and Ruler of Dubai.

As a Government Authority, it aims to be at the forefront of the culture and arts strategy, set out by HH Sheikh Mohammed in the Dubai Strategy Plan 2015, and as such, its strategic objectives have been directly derived from the DSP objectives that relate to culture, heritage and the arts.

Dubai Culture will build on Dubai’s status as one of the most multicultural cities in the world, where East meets West, and will actively encourage the over 200 nationalities living and working together in Dubai to contribute to the culture and arts renaissance.

Dubai Health Authority (DHA) provides a quality healthcare system in Dubai by setting and ensuring policies and strategies for healthcare in public and private hospitals and clinics in Dubai.

DHA works to ensure that public health is protected and quality of life is improved, provides health strategy for Dubai to meet future needs, ensures partnerships between public and private health service providers, provides licensing and regulation across the Dubai Health Sector and strives to increase the transparency and accountability of the healthcare system in the emirate.

Its mission is to always adhere to values of quality, protection of patient rights, clinical competence and patients' safety amongst others, while ensuring a future where patients, their families, friends and visitors to Dubai have access to the best medical care whenever they need it.

According to the Dubai Health Strategy that was released in October 2011, Dubai Health Authority intends to overhaul the medical sector in Dubai to ensure that everyone has quick, affordable and efficient access to healthcare services. This plan will take effect over the next two years and ensure that both Emiratis and expatriates will be able to afford health care.

The objective of Knowledge and Human Development Authority (KHDA) is to ensure the continuous development of the education sector and to improve the quality and outcomes of education on all fronts and at all stages.

KHDA was established pursuant to law no. 30 for 2006 issued by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and aims to develop all knowledge and human resource sectors in the Emirate of Dubai and bring them on par with international standards and prevalent best practices. It also aims to tailor the educational system to accommodate the requirements of the job market.

KHDA entities
Dubai Schools Inspection Bureau, Dubai School Agency, EDAAD, Emirates Nationals Development Programme, National Institute for Vocational Education and Tankeen

With a vision of safe and smooth transport for all, Roads and Transport Authority (RTA) is responsible for planning and executing transport and traffic projects in Dubai, preparing legislation and strategic plans, developing other integrated solutions of road system and marine network that are safe and in line with the city's economic development plans and the highest international standards.

Due to its massive role in the development of infrastructure and transportation for Dubai, RTA administers itself through six agencies: Marine, Public Transport, Traffic & Roads, Rail, Dubai Taxi & Licensing Agency.

Dubai Airport Free Zone (DAFZA) was established in 1996 within the boundaries of Dubai International Airport, and is considered as one of the fastest growing Free Zones in the region. The DAFZA Free Zone is a strategic gateway for developing Dubai as a successful centre for business, trade and investment. The Free Zone provides all facilities required by multinational companies worldwide to establish their regional offices, capture business opportunities available in the neighbouring markets having over 2 billion consumers.

The main mission of the DAFZA team is to ensure that Dubai is the preferred investment destination using enterprise, commitment and creative solutions. More than 825 multinational and regional companies operate in the Free Zone.

Dubai Airport Free Zone's website is designed to provide a complete view of all information, facilities and services required by customers, while applying the latest art, design and technology in order to deliver an easy and user-friendly access to our customers. Dubai Airport Free Zone's online services are geared to provide customers with quick access to the various facilities and services provided by it.

Awqaf and Minors Affairs Foundation (AMAF) is a Dubai government department responsible for the legal supervision over the Awqaf, its care and investment, as well as the well-being of minors. It manages, and invests such money through an Islamic perspective in full Sharia compliance as well as cares and empowers such minors.

It also aims at developing endowments by promoting philanthropic activities and a sense of charity in the region, through social solidarity leading to peace and harmony in society. AMAF believes in leadership by results, loyalty and institutional excellence, societal responsibilities and strategic partnerships with charitable organizations, leading members of society and other government departments.In order to achieve its mission, the Foundation recruits people with skills and creativity in order to enhance its mission.

The Dubai Corporation for Ambulance Services was set up under Law No. 15 of 2010 issued by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. 

The Corporation provides ambulance services in Dubai by taking part in the comprehensive strategic plans related to ambulance services in Dubai, preparing, developing and applying the necessary policies towards providing ambulance services in emergency cases and operating a control centre for ambulance services in the emirate.

The Corporation is also tasked with providing patient transporting services and proposing the rules and regulations that would contribute to improving the standard and quality of ambulance services in the emirate for all sporting, business and social activities as well as official events in Dubai.

Dubai Export Development Corporation (DEDC) is an autonomous organization funded by the Government of Dubai to create an enabling environment for exports by providing value added services, marketing & communications and competitiveness of Dubai exporters.

It has the vision to be a world class model in assisting and facilitating exporters by creating an enabling environment for exports and enhancing the competitiveness of Dubai as a preferred trading partner.

Its mission is to identify and effectively and efficiently deliver needed, value added trade support services to Dubai export enterprises for accelerated and profitable expansion of their business in the foreign markets.

Dubai Government Workshop was established under the patronage of late HH Sheikh Rashid bin Saeed Al Maktoum for enhancing performance and maintenance of government assets. The Dubai Government Workshop has been assigned to continue vehicle maintenance and services for private and some government departments.

It has an important social mission in meeting the needs of Emiratis and residents, directly and quickly while avoiding routine administrative procedures. These include providing marine needs like machines, fishing boats, compensation to fishermen and merchants and supplying food and medicine abroad without any administrative complications, through great wisdom and far sightedness for a successful future.

The implementation of eGovernment, which the Dubai Government Work Shop is a part of, is based on modern technology and offers online services, thus saving energy and money. Dubai Government Workshop offers special services for government customers who have user names & passwords including Registered Vehicle Lists,Service Reminders, Vehicle in Service Updates & Vehicle Service History.

Dubai Media Incorporated represents one of the biggest media organizations in the United Arab Emirates and it also has its great mark on the regional front. The organization's main mission is building its image base more efficiently and effectively in Arab countries.

The Dubai Media Incorporated initiated various electronic services on its portal that include a recruitment service and an online registration form or application for enrolling in the media training centre. The Website also provides information on the corporations' channels and on the media training centre.

Dubai Airports, which was established as a commercial entity in April 2007, owns and manages the operation of both Dubai International Airport and Al Maktoum International Airport- Dubai World Central.

Dubai International Airport, the world’s second busiest airport for international passengers, comprises three passenger terminals: Terminal 1 serves all airlines while Terminal 2 serves FlyDubai, low-cost flights, chartered flights and special flights (Hajj) and Terminal 3 is for the exclusive use of Emirates Airlines.

Dubai Airports has announced an ambitious programme for expanding the airport and its airspace at a cost of US$7.8 billion (AED28.8 billion), which will increase Dubai International Airport’s capacity to 90 million passengers per year by 2018.

Phase 1 of the airport features a runway capable of serving large aircraft (including Airbus A380), a passenger terminal designed to accommodate 7 million passengers per year, a cargo terminal with annual capacity for 250,000 tonnes of cargo and a 92-metre high control tower.

Mohammed Bin Rashid Housing Establishment (MRHE) was established in 2007. It aims at providing appropriate housing to the nationals of the emirate of Dubai, by providing all the services related to housing the nationals under one umbrella through various alternatives, such as granting residential plots, governmental houses, ready houses, maintaining and extending the current houses and giving housing loans as per the policies and standards adopted by the Establishment.

The Establishment contributes to stimulating the national economy by executing investment projects and activating strategic partnerships with the private and public sectors.

Dubai Women’s Establishment (DWE) was formed in 2006 under Law no. (24) by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. DWE is headed by Her Highness Sheikha Manal Bint Mohammed Bin Rashid Al Maktoum, wife of HH Sheikh Mansour Bin Zayed Al Nahyan, UAE Minister of Presidential Affairs. As a statutory body of Dubai Government and as per its founding decree, the Establishment aims to encourage and facilitate the participation of Emirati women in the workforce and society.

Its mandate includes extensive research to identify and quantify the status of women in the workforce of Dubai, as well as initiatives towards women’s further development opportunities. Awareness and policies that are conducive to women in the workforce will be recommended to Dubai Government as solutions to enable women to play a greater role within the UAE and on global scale.

Nedaa provides telecommunication services to all specialized governmental, semi-governmental and private institutions aiming to be a leader in the field of telecommunications. Nedaa Services and plans are in line with Dubai Government’s Strategic Plan 2015 as well as the preparation of qualified and reliable infrastructure to be able to deal effectively with different possible scenarios.

Nedaa relies on international techniques and systems such as TETRA voice communication system, the fastest among the existing voice transfer systems.

Seeking continuously to provide the best services at the lowest costs, Nedaa offers an array of services and packages that serve the various sections of customers and meet their multiple needs.

Established by the Dubai Government in 2006, Mohammed Bin Rashid Space Centre (MBRSC)  is part of a strategic initiative to inspire scientific innovation, technological advancement and to advance sustainable development in Dubai and the UAE. MBRSC is made up of a core team of UAE scientists and experts who are working to position the nation as a global leader in the field of science and technology through the development of new expertise and Intellectual Property.

The MBRSC mission is further bolstered by its Knowledge Transfer programme. It is creating the research and development facilities at its headquarters Dubai to enable its team to achieve the institution's goals independently of external input, building a sustainable knowledge economy that will help to drive the UAE forward over the coming years.

MBRSC has had some notable milestones in its quest for scientific excellence: notably the launch and placing into orbit of Dubai Sat 1 in 2009, and the launch of Dubai Sat 2 in 2013.

Dubai Police is the most forward thinking and progressive Arab police force today. It employs over seventeen thousand officers of the highest educational standards of any organization. Dubai Police has received both local and international recognition including the “Dubai Award for Government Performance” and the ISO 2000:9001 for applying quality management systems in all police fields.

Dubai Police was the first Arab police force to apply DNA testing in criminal investigations, the first to use electronic finger printing, and the first Arab department to apply electronic services. It was also the first to use GPS systems to locate Police Patrols via satellite, aiding operations. Dubai Police’s Strategy is to play a major role in society, establishing a “Human Rights Department” within its Administrative Structure.

The General Department of eServices of Dubai Police was established in 2001 to provide the latest technological support to Dubai Police headquarters and its branches. Dubai Police provides more than 300 services today through several channels, the Intranet, Internet and others which include Kiosks, IVR, and mobile messaging to ensure speed and convenience.

The General Directorate of Residency and Foreigners Affairs Dubai (DNRD) was one of the pioneers in using various eServices aimed at speeding up and facilitating transactions so that customers' time and effort are saved, while reducing overcrowding at the DNRD counters.

DNRD eServices has achieved great progress during the last few years, with customers preferring to use such services, especially as several technical developments have also taken place. eDNRD is a website where customers can login, choose the type of "Entry Permit" they wish to apply for, fill out the form, post the form and print out the visa.

The vision of Dubai Civil Defence (DCD) is protecting lives, properties and environment and to provide fast professional service, efficient investment of human and material sources to give best results.

Dubai Civil Defence (DCD) has a vital role in Dubai, especially in the field of industrial and commercial safety and security. DCD also assists in rescue missions, restoring life in disastrous areas back to normal and setting up volunteer teams and emergency units to support civil defence forces. The objectives of DCD is to protect lives, private and public properties, ensure environment safety, transportation and communication safety to ensure discipline and order in public utilities, protect private and public facilities, establishments and projects and national wealth during state war, emergency and public disasters.

DCD’s website aims to spread preventive awareness, scientific information and accurate news to the public, business community, companies and other government departments.

The Mohammed bin Rashid School of Government (DSG previously) is a research and teaching institution focusing on public policy in the Arab world. Established in 2005 under the patronage of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, MBRSG aims to promote good governance through enhancing the region’s capacity for effective public policy.

Toward this goal, the Mohammed bin Rashid School of Government also collaborates with regional and global institutions in its research and training programs. In addition, the School organizes policy forums and international conferences to facilitate the exchange of ideas and promote critical debate on public policy in the Arab world.

The School is committed to the creation of knowledge, the dissemination of best practice and the training of policy makers in the Arab world. To achieve this mission, the School is developing strong capabilities to support research and teaching programs including

• applied research in public policy and management;
• master’s degrees in public policy and public administration;
• executive education for senior officials and executives; and,
• knowledge forums for scholars and policy makers.

Hamdan Bin Mohammed Smart University (HBMSU) is named after His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and HBMSU President. HBMSU was inaugurated in 2002 as the only institution with an eLearning platform in the UAE, thanks to a strategic initiative with an aim to encourage the interest, uptake and application of Total Quality Management (TQM) thinking in the Arab world through innovative, affordable and accessible means. HBMsU has provided learning opportunities to all those individuals aspiring to specialize in quality management and to those associated with its implementation and management in various sectors of the economy. HBMSU adopts a blended learning approach in the delivery of its various programs and courses. The blend combines the benefits of face-to-face learning, online collaboration and self-paced learning.

The online collaboration usually takes place in both a synchronous and asynchronous mode through the use of advanced technologies. The self-paced learning component of the blend is the part through which learners take responsibility for their learning and relies on the use of various support material prepared by the university and facilitated by the instructor such as: online interactive course material, study books, recorded master classes, text books, etc. The face to face learning component is integrated whenever seen necessary.

Dubai Judicial Institute was established under Law No. (1) for 1996 as a public institution with a vision to become a regional centre of excellence in law and justice.

Its mission also aims at providing the best legal and judicial training to bring about a change in the legal and justice-related stereotype, thereby contributing to spreading a legal culture in the community. Members gain advanced administrative skills in parallel with legal skills for the judiciary, public prosecution, police and attorneys to take part in the institute’s programmes and activities by helping them identify their training needs and conduct a variety of studies and research.

Apart from developing scientific research, the institute has practically been training and qualifying UAE national cadres to assume posts in the judiciary and public prosecution together with all judicial and administrative adjutants.

The Executive Council of Dubai was formed by Law No. 3 for 2003 issued by the late Sheikh Maktoum Bin Rashid Al Maktoum to assist the Ruler in discharging his tasks and exercising his powers. The Council is chaired by His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, and consists of a number of heads of government entities.

The Council aims at making and updating a comprehensive strategic plan for Dubai, working out the annual budget of the Government of Dubai, maintaining the city’s security and order, providing public utilities and achieving economic and social progress in the city. It also drafts and oversees the implementation of the general policy of Dubai, takes the necessary measures for the enforcement of local and federal laws, approve draft laws and decrees before submission to the Ruler and establish government entities in the emirate and monitor the progress of work in them.

The Council also studies the legislation proposed by the departments and committees and implements what is deemed convenient. It also tracks the performance of government entities through Key Performance Indicators and monitors the progress made by the committees in implementing the strategies related to growth sectors in Dubai.

The Council’s General Secretariat provides strategic support to the Council through reviews and recommendations in public policy development, public administration improvement, through improving government services, government communications, excellence as well as performance management and co-ordination of activities of the Council and Sector Committees.

Affiliated to the Council are 5 sector committees that support its work and co-ordinates work with government entities to ensure harmony among them. These are: Economic Development Committee, Security and Justice Committee, Infrastructure and Environment Committee, Social Development Committee and Health and Safety Committee.

The Dubai Supreme Council of Energy is responsible for overseeing the effective planning of the energy sector in Dubai, organizing the rights and duties of energy service providers in enhancing the cost-effectiveness and quality of the services provided to supply energy, rationalizing the use of energy and ensuring environmental sustainability in Dubai.

The primary focus of the Council is on energy sustainability for Dubai in line with the rest of the UAE, the region and the world. Member organizations of the council include DEWA, DUBAL, ENOC, Dubai Supply Authority (DUSUP), Dubai Petroleum Dubai Nuclear Energy Committee, Dubai Municipality (DM), and RTA.

The Council also has a Secretary General and an Advisory Committee from a competent and specialized workforce. The Council has the full support of the Government of Dubai for the governance of the energy sector. Dubai Government also shares the Council’s quest to secure energy for continuous sustainable development.

Under the visionary guidance of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the Dubai Integrated Energy Strategy 2030 (DIES) was deployed in 2011 to set the strategic direction of Dubai towards securing sustainable supply of energy and enhancing demand efficiency of water, power and fuel. The Dubai Supreme Council of Energy is the governing body tasked with planning and coordinating with concerned authorities and energy bodies to deliver new energy sources while employing a balanced approach to protecting the environment.

Dubai Sports Council was founded on November 30, 2005 with the aim of developing and improving sports in Dubai.

It aims to create a comprehensive sports environment that meets the requirements of society and paves the way for the youth to cultivate their sporting and cultural talents and aptitudes in a way that leads them to achieve tangible results so that Dubai can become a leading name in the world of sports.

Dubai Courts implements justice in Dubai through precision and promptness in adjudicating lawsuits, execution of judgments, decisions, judicial orders, contract and document authentication. It strives to achieve the satisfaction of the public through maintaining an up-to-date level in technology, in order to provide speedy justice for the welfare of society.

Established in 1970, its vision is to be a pioneer in court procedure, while valuing justice, equality, ingenuity, excellence, teamwork and independence. Dubai Courts relies on qualified nationals, correct procedures, and newly developed technology. Some services in general include civil, labour, legitimate appeals, legal and civil authentication, execution of judgments and accreditation of lawyers.

The Dubai Courts website has been designed to provide electronic services in such a way that enables the parties of legal cases to view the details of their cases and follow up their progress.

Dubai Public Prosecution strives to create a more secure community by protecting the legal rights and freedom of the community, using justice, independence, and cooperation with its partners to ensure a fair and secure society. It believes in transparency and accuracy of investigations and uses modern techniques to create an efficient public prosecution for Dubai. Justice is achieved by protecting the rights of all parties involved in court cases, irrespective of gender, origin, religion or social status, on the principle that the accused is presumed innocent until proven guilty. It conducts all investigations independently and imposes charges based on clear and precise evidence.

The Dubai Public Prosecution website has been designed to provide electronic services in such a way that enables the parties of legal cases to view the details of their cases and follow up the progress on them.

Dubai Statistics Center is the official source responsible for providing statistical data in the Emirate of Dubai. The Center undertakes statistical activities, carrying out the general census of population, and the count of housing and establishments. It conducts economic and social statistical surveys and publishes statistical books and bulletins for the Emirate of Dubai as a whole.

The Center has created a modern and comprehensive statistical system ensuring that it has become the only official source for the collection, analysis and publication of statistical information and data for Dubai. It uses methodological international standards for the collection, analysis and dissemination of data.

The Center manages and develops information systems and statistical databases to meet the requirements of planning and comprehensive development processes which help support the decision makers at all levels.