His Highness Sheikh Hamdan bin Mohammed Al Maktoum Crown Prince of Dubai Deputy Prime Minister and Minister of Defence Chairman of The Executive Council of Dubai, inaugurated the Dubai Model Center of the General Secretariat of The Executive Council on November 11, 2010. This initiative aligns with Dubai's vision to enhance government services, fostering a culture of service improvement, best practices, and a competitive environment. The Center's mission is to elevate Dubai's government services to global standards, prioritizing customer-centric service design and employing efficient methodologies and tools. 

The Centre not only formulates Dubai's strategic vision for government services, but also supports government entities in achieving this vision. It focuses on developing locally endorced policies, methodologies and guidelines with international validation from global experts. Additionally, the Centre conducts training programs to empower employees in collaboration with an international network of experts to infuse global insights into its initiatives, ensuring the delivery of world-class services. 

The Center's core activities include researching, documenting, and sharing best practices and case studies in competitive government services, both locally and globally. Furthermore, it promotes collaboration and knowledge exchange among government entities, emphasizing service efficiency and customer-centric approaches as its primary objectives. 

Services 360 Vision  

With the aim of establishing a global model for government services and significantly contributing to realizing the emirate’s strategic objectives and achieving happiness for all, His Highness Sheikh Hamdan bin Mohammed, launched the 360 Services Vision in 2020. It represents a new perspective and roadmap for the future of services in Dubai and has resulted in a number of new government initiatives. The vision aims to redesigning certain government services so that they are integrated among the relevant entities.
 

• Hamdan bin Mohammed Government Services Program 

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai Deputy Prime Minister and Minister of Defence Chairman of The Executive Council of Dubai, launched the Hamdan bin Mohammed Government Services Program in 2013 to enhance customer experience by improving the quality of services and enforcing Dubai’s global position as a leader in government services. 

The Program includes several important citeria, such as supporting government entities to develop their services in an integrated system, in addition to stimulating, supporting and organizing government efforts. One of the Program’s most important initiatives is an award given to the best government initiative aimed at improving services and delivering an exceptional customer experience. The award is presented at the Hamdan Forum, an annual ceremony held under the patronage of His Highness. 

For more information, please visit: Dubai Model Center.