Dubai Model Centre seeks to raise the level of public services in Dubai to unprecedented levels of leadership and excellence. The Centre focuses on:
- Incentivizing government entities to improve their services using the methodologies and tools of the Dubai Model for Government Services
- Encouraging cooperation and the exchange of knowledge among the various government entities in this field
- Studying, documenting and disseminating best practices for the competitiveness of public services locally as well as globally
- Launching intelligent and strategic tools and systems to research and document the nature of service providing in Dubai
- DTMC manages the newly launched (04) platform that provides a unified seamless experience for customers of more than 40 government entities and others participating in the system. The platform allows all citizen, residents and visitors of Dubai to submit their suggestions, comments and complaints regarding all the services provided through omnichannel.
The City Makers is an ongoing gathering of taskforce teams, consisting of a number of entities that act as the think tank for the government to collaborate on re-engineering and re-designing government shared services.
It includes research and studies to capture customers feedback regarding the services for further enhancement.
An initiative launch by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, in 2017 with the aim of engaging youth to improve government services in Dubai and suggest future ones. This comes under the context of His Highness’s keenness to involve the youth in every field, including government services, as they are the main element in building our future.