04 is the unified platform between Government of Dubai and its customers. It was launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai Deputy Prime Minister and Minister of Defence Chairman of The Executive Council of Dubai, in March 2023 with the aim of providing one platform to enhance customer communication and enables them to share their experiences and suggest feedback on improving government services. 

The Platform ensures a consistent experience that reflects a one-government approach, and is characterized by providing easy access through various channels. The smooth experience of 04 encourages the community’s participation in designing government services with the aim of improve them to meet their expectations and aspirations.